Tracking order
Order Tracking Process
At KicaLuxe, we make it easy for you to track your pet supplies order every step of the way. Here's how our order tracking system works:
- Order Confirmation
Immediately after placing your order, you'll receive an email confirmation containing your order number and details.
- Processing Notification
When your order enters our fulfillment process (typically within 1-2 business days), you'll receive a processing notification.
- Shipping Confirmation
Once your package ships, we'll send you a shipping confirmation email containing your tracking number and carrier information.
- Tracking Updates
Use the provided tracking number to monitor your package's journey until delivery.
How to Track Your Package
You can track your KicaLuxe order through our website or directly with the shipping carrier. For comprehensive tracking across multiple carriers, we recommend using:
17Track - Universal Package Tracker
17Track is a reliable platform that supports tracking for most international carriers. To use:
- Visit 17Track.net
- Enter your tracking number in the search field
- Click "Track" to view real-time updates
17Track automatically detects the carrier and provides detailed shipment information including estimated delivery dates.
Common Tracking Questions
- Why isn't my tracking number working?
- Tracking numbers may take 24-48 hours to activate in carrier systems after shipment. If it's been longer, please contact our customer support.
- What does "In Transit" mean?
- This indicates your package is moving through the carrier's network but hasn't reached the final delivery point yet.
- My package shows delivered but I haven't received it.
- First check with neighbors or building management. If still missing, contact us immediately for assistance.
For any tracking-related issues not covered here, please visit our Customer Support page for further assistance.