About us
Founded in 2015, KicaLuxe has grown from a passionate pet lover's dream into a premier online destination for premium pet supplies. What began as a small boutique specializing in exotic fish accessories has blossomed into a comprehensive ecosystem serving aquarium enthusiasts, bird lovers, dog and cat parents, small animal caretakers, and reptile aficionados alike.
Our Mission
At KicaLuxe, we believe every pet deserves luxury and every owner deserves convenience. We're committed to:
- Curating the finest quality products from ethical suppliers worldwide
- Providing expert guidance through our team of animal specialists
- Creating an effortless shopping experience with fast global shipping
- Promoting responsible pet ownership through education and resources
Our Core Values
Animal Welfare First
We rigorously vet all products and suppliers to ensure they meet our strict standards for animal safety and environmental sustainability.
Knowledge Sharing
Our team includes certified veterinarians and animal behaviorists who create educational content and provide personalized recommendations.
Innovation in Pet Care
We constantly seek cutting-edge products that enhance pet wellbeing, from smart aquarium monitors to ergonomic reptile habitats.
The KicaLuxe Difference
What sets us apart is our genuine passion for animals that permeates every aspect of our business. Our multicultural team includes:
- Former zookeepers who test reptile products
- Avian specialists who design our bird enrichment selection
- Marine biologists who consult on aquarium setups
This expertise translates into exceptional service - whether you're setting up your first betta fish tank or seeking rare supplies for an exotic pet.
Our Service Promise
We stand behind every product with:
- 365-day satisfaction guarantee
- Free consultation with pet specialists
- Carbon-neutral shipping options
- Price match policy
- Dedicated customer care in multiple languages
KicaLuxe isn't just a store - we're your partner in creating happy, healthy lives for your beloved animals.