Terms of service

1. Acceptance of Terms

By accessing or using the KicaLuxe website ("Site") and purchasing products for Aquarium, Bird, Dog, Cat, Small Animals, or Reptile categories, you agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please refrain from using our services.

2. User Responsibilities

  • You must provide accurate and complete information when creating an account or placing orders.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • Any misuse of our services may result in termination of your account.

3. Product Information

While we strive for accuracy, KicaLuxe does not warrant that product descriptions, prices, or other content on the Site are error-free. We reserve the right to correct any errors and to update information at any time without prior notice.

4. Limitation of Liability

KicaLuxe shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

  • The use or inability to use our products or services
  • Unauthorized access to or alteration of your transmissions
  • Any third-party conduct on our platform

5. Intellectual Property

All content on the Site, including text, graphics, logos, and images, is the property of KicaLuxe or its content suppliers and protected by international copyright laws. Unauthorized use may violate copyright, trademark, and other laws.

6. Refund Policy

We accept returns within 30 days of purchase for unopened and unused products in original packaging. To initiate a return:

  1. Contact our customer service through the designated portal
  2. Receive return authorization and instructions
  3. Ship items back with tracking

Refunds will be processed within 14 business days after we receive and inspect the returned items.

7. Dispute Resolution

Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the International Chamber of Commerce. The arbitration shall take place in Singapore and be conducted in English.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.

9. Changes to Terms

KicaLuxe reserves the right to modify these Terms at any time. Continued use of the Site after such changes constitutes acceptance of the new Terms.

10. Contact Information

For any questions regarding these Terms, please use the contact form available on our website.

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