Shipping policy
Shipping Information
At KicaLuxe, we are committed to delivering your pet supplies safely and efficiently. Please review our shipping policy below for detailed information about our delivery process.
Shipping Destinations
We currently ship to all 50 U.S. states and selected international destinations. During checkout, you may verify if we deliver to your location.
Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. Some specialized items may require additional processing time, which will be clearly noted on the product page.
Shipping Methods & Delivery Times
- Standard Shipping: 3-21 business days (varies by destination)
Delivery times are estimates and may be affected by factors beyond our control.
Shipping Rates
Shipping costs are calculated based on:
- Package weight and dimensions
- Shipping destination
- Selected shipping method
Live Animal Shipping
For aquarium fish, birds, reptiles and small animals:
- All live animals are shipped via specialized carriers with temperature control
- Shipping available Monday-Wednesday only to ensure weekend-free delivery
- Signature required upon delivery
- Additional shipping restrictions may apply based on weather conditions
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. You may track your package directly through our website using your order number.
Shipping Restrictions
Some products (particularly for reptiles and aquarium supplies) may have shipping restrictions to certain states or countries due to local regulations. These restrictions will be clearly marked on affected product pages.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact our customer service team within 7 days of delivery (or expected delivery date for lost packages). We will work with the carrier to resolve the issue promptly.
Holiday Shipping Schedule
During peak holiday seasons, processing and delivery times may be extended. We will post holiday shipping deadlines on our website to help you plan your orders accordingly.