Faq
Ordering & Shipping
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination (7-14 business days). You'll receive tracking information once your order ships.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Additional customs fees may apply depending on your location, which are the customer's responsibility.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused, unopened items in original packaging. Pet food and perishable items cannot be returned for safety reasons.
How do I initiate a return?
Please contact our customer service team through the contact form with your order number and reason for return. We'll provide return instructions within 1 business day.
Product Information
Are your products safe for all pets?
All our products meet industry safety standards. However, we recommend consulting product descriptions for species-specific information and consulting your veterinarian for special needs pets.
Do you carry organic/holistic pet products?
Yes, we offer a selection of organic and holistic products across all pet categories. Look for the "Natural Selection" badge on product pages.
Account & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay.
How do I update my account information?
Log into your account and navigate to "Account Settings" where you can update your personal details, shipping addresses, and payment methods.
Pet Care Advice
Can you recommend products for my specific pet?
While we can't provide veterinary advice, our product specialists can suggest appropriate options based on your pet's species, age, and needs. Use our live chat feature for personalized recommendations.
Do you have care guides for different pets?
Yes! Visit our "Pet Care Resources" section for comprehensive guides on aquarium maintenance, bird care, reptile habitats, and small animal nutrition.